Terms of Service

Last updated: June 15, 2026

These Terms are a binding agreement between you and Brunella Barbone, Italy (“we”, “us”, Crush on Demand). By creating an account or using the app, you agree to them. If you don’t agree, don’t use the app.

Questions? Email hello@crushondemand.app.

1. The basics

Crush on Demand is an entertainment app featuring AI-generated characters. The characters are not real people. Their responses, voices, and images are generated by artificial intelligence. Nothing they say is advice — medical, legal, financial, psychological, or otherwise.

2. Who can use this

You must be 18 or older to use Crush on Demand. If you are under 18, do not use this app. If we discover or suspect a user is under 18, we will permanently close the account and delete the associated data automatically.

You also confirm that using this app is legal where you live, and that you are not on any sanctions list or in a country subject to EU/US embargoes.

3. Your account

• You must give accurate information at sign-up and keep it current.
• Your account is for personal, non-commercial use only.
• Don’t share your account or let anyone else use it.
• You’re responsible for anything that happens under your account.
• Tell us immediately at hello@crushondemand.app if you suspect unauthorized access.

4. What the service is

Crush on Demand lets you interact with AI-generated romantic characters through text. Voice notes and (in the Devotion tier) voice calls are planned for upcoming releases. The service includes a free tier (Crush Mode) and paid subscriptions (Falling, Boyfriend, Devotion) with different features and chemistry allowances. Paid subscriptions are not active at MVP launch and will become available in a future release.

We may add, change, or remove features, characters, or subscription tiers at any time. We’ll give reasonable notice for material changes that affect paid features.

5. Subscriptions & billing

• Paid subscriptions (when available) are sold through Apple App Store or Google Play. They handle all billing, taxes, and renewals — we never see your card details.
• Auto-renewal: subscriptions renew automatically at the end of each period (monthly) at the then-current price, unless you cancel at least 24 hours before renewal.
• To cancel: open your device’s App Store settings → Subscriptions → Crush on Demand → Cancel. Deleting the app does NOT cancel the subscription.
• Price changes: we’ll notify you in-app and by email at least 30 days before a price increase. Your continued use after the change means acceptance.
• Taxes (VAT/sales tax) are added by Apple/Google as required.

6. Refunds & withdrawal right

Refunds for App Store / Google Play purchases are handled by Apple and Google directly — request them through their respective support systems. Refunds, where required by applicable consumer protection law, will be provided.

7. Chemistry & virtual items

• Chemistry is a virtual currency inside the app. It has no monetary value, cannot be redeemed for cash, and cannot be transferred between accounts.
• Chemistry granted by a subscription expires at the end of the billing period unless otherwise stated.
• Free Crush Mode chemistry resets daily at midnight (your device’s local time).
• We reserve the right to adjust chemistry costs, daily allowances, and feature pricing. Material changes will be communicated in-app.
• If your account is terminated for serious violations of these Terms, unused chemistry is forfeited, subject to any refund rights you may have under applicable law.

8. Acceptable use

You agree NOT to:

• Use the app if you are under 18.
• Try to make characters generate content that sexualizes minors, depicts non-consensual acts, promotes violence, terrorism, or illegal activities.
• Impersonate a real, identifiable person or create deepfakes.
• Use the app for commercial purposes (resale, advertising, training other AI models).
• Reverse-engineer, decompile, scrape, or attempt to extract source code or model weights.
• Use bots, scripts, or automated tools to interact with the service.
• Circumvent safety filters, age gates, or chemistry/subscription limits.
• Harass our staff, characters, or other users.
• Falsely represent AI-generated content from this app as human-created or as endorsed by us.

Violations may result in suspension or termination of the account. Refunds, where required by applicable law, will be provided.

9. Content

Your content

You keep ownership of the messages and content you send to characters. You grant us a limited, worldwide, non-exclusive, royalty-free license to process your content only to operate, secure, and provide the service to you. We do not use your content for advertising, training AI models, or any purpose beyond delivering the app to you.

AI-generated content

Character responses, voice notes, and images are generated by AI. You may share AI-generated outputs from the app for personal, non-commercial purposes, provided that you do not falsely represent them as human-generated or endorsed by us. Commercial redistribution or use of these outputs for training other AI models is not permitted.

Our content

Character names, designs, the app interface, copy, trademarks, and all other materials we provide are our property (or licensed to us). You may not copy, modify, or use them outside the app without written permission.

10. AI disclosure & no advice

By using Crush on Demand, you acknowledge that:

• You are interacting with AI-generated characters, not humans.
• Responses are simulated and may be inaccurate, inconsistent, or inappropriate.
• Characters are designed to simulate emotional and romantic interaction. This is fiction, not a real relationship.
• Nothing said by a character is medical, legal, financial, psychological, or professional advice.
• You will not rely on character output for decisions that affect your health, safety, finances, or legal status.

This service operates in compliance with Regulation (EU) 2024/1689 (the EU AI Act), Article 50 transparency obligations for generative AI systems.

11. Mental health & crisis

We use automated safety systems to detect signals of self-harm and may display crisis resources or limit certain interactions. These systems are not infallible and are not a substitute for professional help.

12. Third-party services

Crush on Demand relies on third-party providers (Anthropic, ElevenLabs, Supabase, Apple, Resend, and other vendors listed in our Privacy & Data policy). Their availability, terms, and policies affect the app. We’re not responsible for their independent acts or outages, but we choose them carefully and bind them by contract.

13. Intellectual property

All app content (other than your own messages) is owned by us or our licensors and protected by copyright, trademark, and other laws. The names “Crush on Demand”, the character names (Ryo, Eli, Noah), and the app branding are our trademarks. You receive a limited, revocable, non-transferable license to use the app for personal use only.

14. Disclaimers

The service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties — express or implied — including fitness for a particular purpose, accuracy, uninterrupted availability, security, and non-infringement.

We make no promises about emotional outcomes, character consistency, accuracy of AI responses, or that the service will meet your expectations.

Nothing in these Terms limits any rights you have as a consumer that cannot be waived under mandatory law (including EU consumer protection law and Italian Codice del Consumo).

15. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, consequential, special, or punitive damages, including loss of data, lost profits, or emotional distress arising from your use of the service.

Our total cumulative liability for any claim related to the service is limited to the greater of (a) the amount you paid to us in the 12 months before the claim, or (b) €100.

These limits do not apply to our gross negligence, willful misconduct, or liabilities that cannot be excluded under applicable law (including death or personal injury caused by negligence).

16. Pre-dispute resolution

Before filing a legal claim, both parties agree to attempt to resolve the dispute informally by contacting the other party at hello@crushondemand.app. We’ll respond within a reasonable timeframe. This step does not prevent you from exercising mandatory consumer rights or filing complaints with a competent authority.

17. Force majeure

We are not liable for delays, interruptions, or failures caused by events beyond our reasonable control, including but not limited to: cloud outages (Supabase, AWS), AI provider outages (Anthropic, ElevenLabs), Apple or Google platform outages, internet failures, natural disasters, war, government actions, sanctions, or labour disputes.

18. Beta & preview features

Some features may be released as beta or preview. These features may be modified, suspended, or discontinued without notice, and may be less reliable than generally available features. By using a beta or preview feature, you accept this additional risk.

19. Suspension & termination

We may suspend or terminate your account if you commit serious or repeated violations of these Terms, attempt fraud or abuse, or pose a safety risk to others. We’ll give reasonable notice when possible. Refunds, where required by applicable consumer protection law, will be provided.

You can delete your account anytime from Profile → Settings → Privacy & Data → Delete Account. Deletion is permanent and irreversible. Active subscriptions continue until the end of the billing period — to stop renewals, cancel via the App Store BEFORE deleting.

20. Changes to these terms

We may update these Terms. For material changes, we’ll notify you in-app and by email at least 30 days before they take effect. Minor changes (typos, clarifications, addresses) may be made without notice. Continued use after the effective date means acceptance. If you don’t accept, delete your account before the changes take effect.

21. Governing law & disputes

These Terms are governed by the laws of Italy, excluding conflict-of-laws rules. Disputes are subject to the exclusive jurisdiction of the courts of Caserta, Italy.

22. Contact

• All inquiries (legal, privacy, safety, security, support): hello@crushondemand.app